Helpdesk Support (M/F)

• Integrate the level 1 support team
• Provide client support and technical issue resolution via E-Mail, phone and remote access
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems and be proactive when dealing with user issues
• Provide training to end users in the use of system and applications as related to Internet, MS Office, customer applications
• Obtain general understanding of OS and application operations related to company offered services
• Identify and correct or advise, on operational issues in client computer systems


IT Experience :
• First experience in Helpdesk support (telephone/email support) experience (1-2 years)
• Understanding of ITIL principles is a plus
• Experience of using call logging software
• Experience with hardware and software issues
• Proficient in Internet related applications such as E-Mail clients, Web Browsers
• Good knowledge of MS Office (2003-2007-2010)



Self motivated, detail-oriented and organized. Excellent communication (oral and written), interpersonal, organizational, and presentation skill.